Terms of Service
Last updated: August 2026
Payments and Stripe Connect
Shops on the platform collect payments through Stripe Connect. To activate payments, the merchant must complete Stripe onboarding once (identity verification and bank account), a process hosted by Stripe. No technical setup or API keys are required: payments are processed on the merchant's Express account and MAILOV acts as the payments platform.
Annual subscription
The MAILOV Start subscription is billed annually through Stripe (€89/year) and renews automatically. You can manage your card, view invoices or cancel renewal from the subscription portal in the panel; if you cancel, the service remains active until the end of the paid period.
MAILOV commission
MAILOV applies a 7% payment commission only on sales made in the shop under these terms (price, shipping and applied discounts). The commission is deducted automatically before the payout.
Stripe fees
Stripe processing fees (cards, etc.) are borne by the merchant and deducted from each payment. MAILOV does not assume them or include them within its commission.
VAT and tax obligations
The merchant is responsible for VAT, taxes and any fiscal obligations arising from their sales, including cross-border digital sales. MAILOV invoices its commission as a B2B service.
Refunds
Merchants can manage refunds from their Stripe dashboard. If the merchant has to refund a customer, MAILOV also returns its commission: in full for total refunds and proportionally for partial refunds.
Payouts
Payments are settled to the merchant's bank account through Stripe payouts, usually within about 2 business days. Balance and transactions can be viewed in the Stripe Express dashboard.
Available countries
Stripe Connect payments are currently available for merchants based in Spain and, progressively, across the rest of Europe.